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‎04-30-2024 11:25 AM

HP Recommended

My HP envy  photo 7155 comes up with error codes. The last one was B8647646. Is there a fix for this?

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1 ACCEPTED SOLUTION

Accepted Solutions

‎05-01-2024 02:20 PM

HP Recommended

Hi @Jerrie62 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand that getting an error code on HP printers can be frustrating, but they often come with troubleshooting steps to help resolve the issue. The error code B8647646 on your HP Envy Photo 7155 may indicate a problem with the printer hardware or software. 

 

Here are some steps you can try to fix this issue:

 

  • Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on again. Sometimes, a simple restart can resolve temporary errors.
  • Update Firmware: Ensure that your printer has the latest firmware installed. You can usually update the firmware through the printer's control panel or by visiting the HP support website.Update the firmware on an HP printer
  • Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions. Clear any paper jams carefully and ensure there are no small pieces of paper left inside the printer.
  • Inspect Ink Cartridges: Make sure that the ink cartridges are properly installed and seated in their respective slots. If any of the cartridges are low on ink or empty, replace them with new ones.
  • Clean Printhead: Sometimes, a dirty printhead can cause error messages. Use the printer's utility software to clean the printhead. This option is often found in the printer settings or maintenance menu.
  • Reset Printer: Perform a reset on the printer to restore it to its factory settings. This can often resolve software-related issues. Refer to your printer's manual for instructions on how to perform a reset.

 

Refer to this document: HP ENVY Photo 7155 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎05-01-2024 02:20 PM

HP Recommended

Hi @Jerrie62 ,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand that getting an error code on HP printers can be frustrating, but they often come with troubleshooting steps to help resolve the issue. The error code B8647646 on your HP Envy Photo 7155 may indicate a problem with the printer hardware or software. 

 

Here are some steps you can try to fix this issue:

 

  • Restart the Printer: Turn off the printer, unplug it from the power source, wait for about 60 seconds, then plug it back in and turn it on again. Sometimes, a simple restart can resolve temporary errors.
  • Update Firmware: Ensure that your printer has the latest firmware installed. You can usually update the firmware through the printer's control panel or by visiting the HP support website.Update the firmware on an HP printer
  • Check for Paper Jams: Open the printer cover and check for any paper jams or obstructions. Clear any paper jams carefully and ensure there are no small pieces of paper left inside the printer.
  • Inspect Ink Cartridges: Make sure that the ink cartridges are properly installed and seated in their respective slots. If any of the cartridges are low on ink or empty, replace them with new ones.
  • Clean Printhead: Sometimes, a dirty printhead can cause error messages. Use the printer's utility software to clean the printhead. This option is often found in the printer settings or maintenance menu.
  • Reset Printer: Perform a reset on the printer to restore it to its factory settings. This can often resolve software-related issues. Refer to your printer's manual for instructions on how to perform a reset.

 

Refer to this document: HP ENVY Photo 7155 All-in-One Printer User manual

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
1 person found this reply helpful
Was this reply helpful? Yes No
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