Error for HP Envy 5055

[Jordan_109]

Hello, 

I recently bought a HP Envy 5055 printer and have set it up. Through the HP Smart app it says that my printer is ready, installed, and active. (I am using a USB cabe and it says that my connection type is USB.) However, when I go to print a message pops up on my computer saying that the there was an error printing. I used the HP Print and Scan Docotor and I was able to print a test page so I'm not sure what is wrong. Any help would be greatly appericated. 

Thank you! 

[Jeet_singh · Accepted solution]

@Jordan_109,

Welcome to HP Support Community,

Let's uninstall the printer from the root level and then reinstall it.

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.
• If the issue persists, also try clean installing the printer drivers. Here are the steps:
• First, unplug the USB cable from the printer if present.
• Go to Control panel – Programs and feature – Select all the HP Envy printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Please click here (Please select the correct version of Windows before downloading and installing the printer software).
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Let me know how it goes!

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