Error message OX83OOOA

[Tnk101]

Printer not working - has the above error code on screen. It's plugged into main socket not a surge bar.

Please help as I'm a single mum and not very tech savvy

Thankyou

[sandytechy20 · Accepted solution]

@Tnk101

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting the OX83OOOA error message when you try to use the printer. I would like to help you out with this issue today.

Reset the printer.

• Turn on the printer.
• Wait until the printer is idle and silent before you continue.
• Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Then turn on the printer

Click here to refer the document and perform troubleshooting steps to fix this issue.

(Note: Though the title shows the different error message, these steps should fix the issue.)

• If these steps do not work, that is a hardware issue and request you to contact HP phone support for assistance.

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

Cheers.

[Tnk101]

Thanks so much...all fixed! 🙂

[Tnk101]

Can't see where to press AcceptSolution but I pressed kudos button - thanks again!! :-))

[sandytechy20]

@Tnk101

Thanks for the reply.

Good to know that issue is resolved.

Feel free to contact us if you need any assistance in future.

Cheers.