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‎06-29-2020 05:34 AM

HP Recommended
Product: Office Jet 8010 Series
Operating System: Microsoft Windows 10 (64-bit)

I've been through the online guides in an attempt to fix the issue, but to no avail.  The printer is still showing there is a jam, but there are no paper jams or other obstructions.  I have only had the printer a few weeks and done very little printing.  The insides of the printer are still nice and clean.

2 REPLIES 2

‎07-02-2020 12:44 PM

HP Recommended

@Daniel1971, Welcome to HP Support Community!

 

If you have already performed the steps from the document Paper Jam Error and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎07-02-2020 01:50 PM

HP Recommended

Thanks for the reply. I'll contact HP and get a replacement under the warranty. 

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