Error message every time I try to print

[Joyce32411]

My printer gives me a message every time I want to print something that says "A Problem has occurred with your HP account and you will be unable to print very soon unless the issue is resolved." Then if I hit OK it prints.  I see nothing on my HP account  that  indicates any problem

[zoey7886]

@Joyce32411, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 9015e Account Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems that your HP OfficeJet Pro 9015e is displaying a warning related to your HP account, yet your account shows no apparent problem. This type of message can be concerning and disruptive. Here are a few steps to troubleshoot and resolve the issue:

Steps to Resolve the Issue

Check HP Smart App:

• Ensure you are signed into the HP Smart app.
• Verify any notifications or messages in the app that might indicate an account issue.

Check HP Connected Account:

• Visit HP Connected and log in to your account.
• Check for any alerts or notifications that might indicate an issue with your account.

Printer Firmware Update:

• Ensure your printer’s firmware is up to date. Firmware updates can often resolve connectivity and account issues.
• You can update the firmware by accessing the menu on your printer’s display or through the HP Smart app.

Reset Printer:

• Perform a basic reset of your printer by turning it off, unplugging it for a few minutes, and then plugging it back in and turning it on.

Re-add Printer to HP Account:

• Remove the printer from your HP account and re-add it.
• This can refresh the connection between your printer and your account.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,