Error message of "Remove and check cartridge" even after cleaning according to the directions

[ossmcalc]

Error message of "remove and check cartridge" received again even after I cleaned the contacts on both cartridges according to the directions

[Raj1788]

@ossmcalc

Welcome to HP Forums, 

This is a great place to get support, find answers and tips to your technical queries.

To provide you with an accurate solution, I'll need a few more details:

Are you using genuine HP ink cartridge?

Did you try with an alternate ink cartridge?

Remove the cartridge and check what is the error message.

Try using different ink cartridge and check if it wors.

I suggest you do a Hard Reset

(1) Turn the printer on, if it is not already on. (Remove the cartridge)

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

(9) Install the cartridge

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue persists, Clean the printhead or ink cartridge

Cleaning the printhead or ink cartridge often resolves alignment issues and helps resolve print quality problems at the same time. HP offers two general inkjet printhead designs: the Integrated Printhead (IPH) is integrated into the ink cartridge, and the Individual Ink Cartridges (IIC) has a printhead built into the printer.

Your printer comes with an automated tool to clean the printhead. There are several ways to access the tool, depending on your printer and the software you are using.

Run the cleaning test using one of the following methods that work for your printer and wait until the test completes.

• If your printer has a display, go to the Settings or Tools menu to find and run printhead or ink cartridge cleaning.

• In HP Print Assistant for Windows, find and run the cleaning test from the Maintain Your Printer section.

• In HP Solution Center for Windows, find and run the cleaning test from the Printer Toolbox.

• In the HP Printer Utility for Mac, find and run the cleaning test from the Information and Support panel.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)