Error message on printer: Problem with printer or printer system

[DaleinaZ]

Error message: Problem with printer or printer system.  HP3A044C Office jet pro 8020

[Garp_senchau]

@DaleinaZ, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If you receive an error message indicating "Problem with printer or printer system," it typically points to a general issue that might need a thorough troubleshooting process. Here are some steps to help resolve this error for the HP OfficeJet Pro 8020 printer:

1. Reset the Printer

Resetting the printer can resolve many system errors.

1. With the printer turned on , disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait for 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
5. Turn on the printer to complete the reset.

HP recommends plugging the printer directly into a wall outlet.

2. Check for Paper Jams

Paper jams can trigger system errors:

• Open the front door, and then lift the ink cartridge access door.
   
• Wait until the carriage stops moving.
• With the printer turned on , disconnect the power cord to avoid injuries.
• Move the carriage to the far left and far right and remove any jammed or torn pieces of paper.
• Reconnect the power cord, and then turn on the printer.

3. Clean the Paper Feed Rollers

Dust and debris can affect the paper feed mechanism, causing errors.

• Turn off the printer and disconnect the power cord.
• Open the front door and lift the ink cartridge access door.
• Lightly dampen a lint-free cloth with distilled or filtered water, and gently clean the rollers.
• Allow the rollers to dry completely (approximately 10 minutes).
• Reconnect the power cord and turn on your printer.

4. Service the Printer

If none of the above steps resolve the issue, you may need to service your HP product.

• To schedule a product repair or replacement, go to Contact HP Customer Support.
• To confirm your warranty status, go to HP Product Warranty Check. Repair fees might apply for out-of-warranty products.

Also, you may refer to this guide: HP Printers - An 'Ink System Failure,' 'System Supply Problem' or 'Supply System Problem' Error Disp...

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,