Error message: "supply problem". Toner cartridges full

[Mats61]

Error message: supply problem. However, toner cartridges have been recently changed. HP help program returns diagnosis that cartridge is empty, cartridge memory is damaged or no communication with cartridge (sensor?). Indication for all colour cartridges.

[TEJ1602]

@Mats61, Welcome to HP Support Community!
 

Try these steps -

1) Take out the cartridges.

2) Unplug the power cord from the printer & wall.

3) Wait for 30 seconds. 

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector.

5) Insert the cartridges back into the printer.

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

If the issue still persists, I have sent you a private message with the steps to reset the printer. Check next to your profile name, you should see a little blue envelope, please click on it.  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!