Error message that printer is out of paper

[riramos17]

I am trying to print something and printer says it is out of paper, however, there is paper in the printer. It prints but only like 5% of the actual print out prints. Is there something I can do to fix this?

[A_Gayathri]

Hi @riramos17,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP ENVY Photo 7855 might be experiencing a paper feed issue or a sensor problem. Here are some steps you can try to troubleshoot the problem:

Check Paper Tray: Make sure the paper tray is loaded properly with the correct type and size of paper. Also, ensure that the paper guides are adjusted correctly to hold the paper in place.

Inspect for Jammed Paper: Open the printer cover and inspect for any jammed paper inside the printer. Even a small scrap of paper can cause issues with paper feeding.

Clean Paper Rollers: Paper rollers can accumulate dust and debris over time, leading to poor paper feeding. Use a lint-free cloth slightly dampened with water to clean the rollers. Refer to your printer's manual for instructions on accessing and cleaning the rollers.

Reset the Printer: Turn off the printer, unplug it from the power source, and wait for a few minutes. Then, plug it back in and turn it on. This can sometimes resolve temporary glitches in the printer's system.

Update Printer Firmware: Check if there are any firmware updates available for your printer on the HP support website. Updating the firmware can sometimes fix bugs and improve performance.Update the firmware on an HP printer

Check Paper Sensor: There might be a sensor that detects the presence of paper in the tray. It could be dirty or malfunctioning, causing the printer to incorrectly report that it's out of paper. Try gently cleaning the sensor with a soft, dry cloth.

Try Different Paper: Sometimes, the type or quality of paper can affect how well the printer feeds it. Try using a different brand or type of paper to see if that resolves the issue.

Refer to this document: HP ENVY Photo 7855 All-in-One Printer User manual 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[riramos17]

Thank you for your response. This is the error that I am getting. It prints one or two pages but not the whole document. When I print page by page it works. Any suggestions from what you see below?

[A_Gayathri]

Hi @riramos17 ,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!