• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎01-11-2020 12:13 PM

HP Recommended
Product: HP Envy 7640
Operating System: macOS 10.15 Catalina

I am trying to install a new HP 62XL color cartridge in my HP Envy 7640 printer. I keep getting an error message "Remove and reinstall the indicated Ink cartridge, making sure it is correctly installed, and then touch OK." The cartridge consistently snaps securely into the space where it is supposed to go. I have removed it and replaced it with the old cartridge that was low on ink and I do not get that message. Office Depot says I can get a replacement or refund from HP if the cartridge is still under warranty; however, I cannot ever seem to be able to talk to anyone at HP. Very frustrating.

1 person had the same question
1 REPLY 1

‎01-11-2020 12:27 PM

HP Recommended

There is a section on the bottom of the page how to make a claim

 

https://support.hp.com/us-en/document/c00206040 




My profile on LinkedIn

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.