Error message with Office Depot black cartridge - office jet 6975

[Pamcakes82]

 I recently did a firmware update on our printer. The black ink cartridge ran out this weekend and I installed a generic ink cartridge which the printer  gave an error message saying it was not installed properly. The company the ink cartridge was from mailed me a replacement and that ink cartridge also gave me an error message. I went to Office Depot and got a third ink cartridge and I’m still getting an error message. We have cleaned the cartridge heads and tried hard shut downs and resets without success. Any help would be greatly appreciated as this printer is just over a year old .

[KE_73]

Hi Pamcakes82,

Welcome to HP forum and I hope to help answer your query or solve your problem.

Looks to me the latest firmware update includes dynamic security measures, which may prevent supplies with non-HP chips or circuitry from working now or in the future. More at: www.hp.com/go/learnaboutsupplies.

HP Printers - Dynamic Security Enabled Printers

Certain HP printers use cartridges that have security chips or electronic circuitry. Cartridges using a non-HP chip or modified or non-HP circuitry* may not work, and those that work today may not work in the future.

As is standard in the printing business, HP has a process for authenticating cartridges. HP continues to use security measures to protect the quality of our customer experience, maintain the integrity of our printing systems, and protect our intellectual property. These measures include authentication methods that change periodically and may prevent some third-party supplies from working now or in the future. HP printers and original HP cartridges deliver the best quality, security and reliability. When cartridges are cloned or counterfeited, the customer is exposed to quality and potential security risks, compromising the printing experience.

*Non-HP Chips and modified or non-HP electronic circuitry are not produced or validated by HP. HP cannot guarantee that these chips or circuitry will work in your printer now or in the future. If you are using a non-original HP cartridge, please check with your supplier to ensure your cartridge has an original HP security chip or unmodified HP electronic circuitry.