Error message

[Nash2000]

My HP ENVY 4500 has its ink cartridges stuck to right side and I am not able to move it. No paper jam inside. Error code OX83COOOOA

NOS_LOADER_APP

[Raj2111]

Hi @Nash2000 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.
 
I would first like you to clean the paper path inside the printer. Unplug the printer from the wall ocket, use a lint flint-free and try and wipe clean the carriage path / paper path thoroughly inside the printer. There might be very small debris or dust particles which might be causing slight issues for the free carriage movement. Cleaning the carriage path will help us fix the issue. Also, try and move the carriage manually using little force.

You can check the detailed steps in this wonderful YouTube video: Fixing a Carriage Jam

Once done, I need you to perform a power drain to clear the error message on the printer. Here are the steps:

• Remove the cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle.

More information, you can check this document: 'Carriage Jam' Error 

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support