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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Error messages on printer/not connecting to network

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04-02-2019 11:03 AM
My child unplugged while printing, now I recive this error message when connecting to network. I can copy if its not connected, but as soon as the WIFI is connected it gives me the attached message and shuts down. Please help!!
I have done a semi-full factory reset.
04-03-2019 08:14 AM
A warm welcome to HP Support Community!
Resetting the printer network settings and then re-connecting the printer to your home WiFi may resolve the issue. Let's try these step's:
1.) Unplug your modem/router and leave it powered off.
2.) Restart your printer, from the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). Touch Network Setup. Touch Restore Network Settings.
3.) Power off your printer
4.) Reconnect your modem/router and wait for it to re-establish its internet connection.
5.) Power on your printer.
6.) From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch (Wireless).
7.) Touch ( Settings ), then touch Wireless Settings.
7.) Touch Wireless Setup Wizard, touch the name of your network, and then follow the instructions to connect the printer to your home WiFi.
Let me know how it goes!
If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!
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