Error of E3 on my HP Envy 6458e Printer

[kargirl]

Error of E3 on my HP Envy 6458e Printer I've done what it says to do to fix but not working still.  Any advice to fix this

?

[Treeko]

Hi @kargirl 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

I see that you are facing carriage jam

Kindly refer to the steps on this link and let me know if that fixes the issue.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a good day.

Treeko

HP Support

[kargirl]

did not fix the problem.  The in cartridges carriage deal or whatever move just fine.  There is no jam in it.  

[Nal_NR]

Hi @kargirl,

Welcome to the HP Support Community. 

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!