Error on HP ENVY PHOTO 7155 00829C98 printer completely frozen

[jaccim]

Error message on priinter 00829C98 and printer completely frozen

[asmita6658]

@jaccim

 
Greetings!

 
Welcome to the HP Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the printer's control panel is frozen and displaying an error. 

Don't worry, I'm here to help! 

Let's try these steps -

Step 1 Printer Reset -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Step 2 Firmware Update -

Connect a USB cable from your computer to the printer and then download and install the firmware update from here.

If the issue still persists I have sent you a Private Message with the troubleshooting steps specific to your printer.
 
Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select - "Accept as solution" and click on the blue "Thumbs up".  
 

Have a great day!