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‎02-05-2025 02:03 PM

HP Recommended
Product: HP Envy 6555e All-in-One Printer
  • Error printing from fairly new HP AIO 7X637#ABA computer with Windows 11 to HP Envy 6555e.  Printed after initial setup of the printer but receiving an error printing message every time after that. Android phones print fine.
Category:
1 REPLY 1

‎02-10-2025 12:59 PM

HP Recommended

@PC169, Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding HP Envy 6555e All-in-One Printer!  
We're thrilled to have the opportunity to assist you and provide a solution.

 

Since your HP Envy 6555e All-in-One Printer worked initially but now shows an error printing message from your HP AIO 7X637#ABA (Windows 11), while Android devices still print fine, the issue is likely with the Windows PC rather than the printer itself.

 

Restart Devices

  • Restart the printer, PC, and Wi-Fi router to clear temporary glitches.

 

Check Printer Connection

  • If connected via Wi-Fi, ensure the PC and printer are on the same network.
  • If connected via USB, try using a different USB port or cable.

 

Run Windows Troubleshooter

  • Go to Settings > Bluetooth & devices > Printers & scanners
  • Select HP Envy 6555e > Run the troubleshooter

 

Update Printer Drivers

  • Download & install the latest drivers from HP’s official website
  • Use HP Smart App to reconfigure the printer.

 

Clear Print Queue

  • Press Windows + R, type services.msc, and press Enter.
  • Find Print Spooler, right-click, and Restart.
  • Also, delete pending print jobs:
    • Open C:\Windows\System32\spool\PRINTERS
    • Delete all files inside.

Remove & Reinstall Printer

  •  Go to Settings > Bluetooth & devices > Printers & scanners
  •  Remove HP Envy 6555e and re-add it manually.

 

Check Default Printer Settings

  •  Go to Control Panel > Devices & Printers
  •  Ensure HP Envy 6555e is set as Default.

 

If the issue persists, let me know if you see any specific error codes! 🚀

 

Take care, and have an amazing day! 
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going! 

 

Regards, 

ZOEY7886
I am an HP Employee

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