Error printing from windows 10

[hjdolby]

I have a HP Envy 6420 Pro printer.  I can print from my iphone and iPad with no issues, however i cannot print from my Asus laptop.  The printer is installed, states it's ready, and is up to date.  When I go to print anything, it says spooling, then comes up saying 'Error Printing´.  I have removed everything and reinstalled, restarted both laptop and printer, ensured there´s no further updates etc.  I cannot think of anything else to do and it´s very frustrating. The laptop is running Windows 10.  Can anyone help.

[Dragon-Fur]

@hjdolby 

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@hjdolby wrote:

Product: HP Envy Pro 6420

Operating System: Microsoft Windows 10 (64-bit)

I have a HP Envy 6420 Pro printer.  I can print from my iphone and iPad with no issues, however i cannot print from my Asus laptop.  The printer is installed, states it's ready, and is up to date.  When I go to print anything, it says spooling, then comes up saying 'Error Printing´.  I have removed everything and reinstalled, restarted both laptop and printer, ensured there´s no further updates etc.  I cannot think of anything else to do and it´s very frustrating. The laptop is running Windows 10.  Can anyone help.

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Add the following to your checkpoints...

If you have not done so - or if not working,

• Install the Full Feature / Full Driver printer software.
• Change the connection type to TCP/IP
• Check / Clear / Restart the Windows spooler (Print Services)

==========================================================================

Printer Software

One method here explained in Video - likely the same / similar for your model:

HP DeskJet 2700 series printer : Download Offline Copy of Software and Install on Win 10 computer

What else?

You might be able to use the HP Easy Start Software wrapper to install your Full Driver printer software.

How-to Details

Video

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

and / or

Install the Full Feature Software to access all the printer features, including those that support scanning options.

===========================================================

>>> Check / Install the Full Feature Software / full driver printer software

The full driver provides the foundation on which other programs and printing software depend.

Preparation - Install Full Driver Printer Software

If you have not done so,

In addition to the HP Smart application,

Install the Full Feature Software / full driver printer software for the printer.

HP Smart and other print software / applications benefit from having the full driver installed.

Make sure your VPN is switched Off when installing software.

Printer Software Check - Is the printer software installed?

Notes

When the full driver printer software is installed,

Find the printer software listed in Control Panel > icon view > Programs and Features.

The installation of the full printer software adds two shortcut icons to the Desktop.

The Printer Assistant is named for the printer and provides access to Print , Scan , and Tools

HP Scan is named for itself and provides a direct call to the HP Scan software.

Programs_and_Features_Printer_Desktop_Icons_4

Next...

Printer software installed but not working?

NOTE:  If the printer software shows installed but is not working as expected,

Uninstall the printer software from Control Panel > icon view > Programs and Features

Restart the computer and log in

What if?

If software will not uninstall, appears to be removed and is “still hanging around” after you uninstall / Restart...

Microsoft:  Fix problems that block programs from being installed or removed

OR

Revo Uninstaller (Free version)

then

Restart the computer and log in

Reminder:  If using USB, disconnect the USB printer cable between the printer and the computer before installing software.  (Re)Connect the USB cable when instructed to do so near the end of the installation procedure.

Install a fresh copy of the Full Feature Software / Full Driver printer software

Restart the computer and log in

===============================================================

Next...

Method - Use the Easy Start Wrapper to Install the Full Feature / Full Driver Software

For printers that support the option,

Use the Easy Start Software wrapper to install and configure the printer software.

• Home Page - HP Easy Start 
• Open Category Software and Drivers 
• Open Topic: Software-Utility 
• Download-and-Save  the current version of the Easy Start wrapper to install your print software 
• If using USB:  Disconnect the USB cable between the printer and computer before installing the software.

• Right-Click on the downloaded package and "Run as Administrator" to start the installation

• Select to install the “Full Driver” / “Full Feature Software” / "Basic" software
• If using USB:  Connect the cable when instructed to do so (near the end of the installation process).
• After the software is installed, Restart the computer and log in.

Optional Notes >> Easy Start... The Journey

1. Full Administrator Rights are required to complete the HP Software installation.
2. About 2/3 of the way through the setup, you will be given the opportunity to select the software - select the "Full Driver" set (as opposed to the Smart application).  If necessary, select the "Basic" Software.
3. Skip / Ignore suggestion(s) that you add anything you do not want / need at the moment.  For example, you do not (at the time of installation) need an HP Account and you do not need or want to sign up for Instant Ink just because you are loading the printer software.
4. Full driver provides access to the printer features on which other applications / software might depend.

========================================================================

What else?

Change the printer connection type to TCP/IP

Method - Create TCP IP port

** Install – Optional - Port Issues - Create a TCP/IP port **

TCP/IP can resolve odd connection, scanning, and installation problems.

Create / Switch to a TCP/IP Port to facilitate communication and prevent ‘offline’ issues

How-to “Create TCP Port” Contributed by  greenturtle:

1. 
   1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
   2. On your PC, go to Control Panel, from Devices and Printers, Right-Click the printer and Left-Click Printer Properties, select the Ports tab.
   3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
   4. Type in the proper IP address for the printer.
   
   This video resource will show you how to do it:
   Create & Use TCP IP port
   
   Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)

========================================================================

What else?

If the software is installed,

If jobs make it to the spooler and then stop / balk / fail,

Consider:

Print Queue / Print Service Reset

After a print job has been accepted, it is turned over the Windows Print Services for completion.

When a job is "stuck in the queue", it is sometimes due to Print Services having hung, become stuck, or otherwise failing to properly complete the job.

Start Here:  Print job stuck in Queue

and / or

First, check that Windows Update does not need to install updates (or Restart)

Settings > Update and Security > Check for Updates

NOTE:  If an update is already pending, install that update > Restart the computer and log in

Next…

If the current print job will not cancel or if a previous print job is stuck in the queue,

and

If the issue is due to Print Services being stuck / hung / corrupted, Restart the Print Service

Manual Queue Reset

Details…

Control Panel > icon view > Administrative Tools > Services

Scroll down, find, Right-Click, and Stop Print Spooler Service

Open File Explorer (formally Windows Explorer)

Navigate to the folder and Delete the files from folder C:\Windows\System32\spool\PRINTERS

Start Print Spooler Service

========================================================================

Additional Information

References / Resources

HP DeskJet, ENVY 6000, 6400 Printers - Wireless Printer Setup

This document is for HP DeskJet Plus Ink Advantage 6075, 6078, 6475, 6476, 6478, HP ENVY 6020, 6052, 6055, HP ENVY Pro 6420, 6452, 6455, and 6458 All-in-One printers.

First time setup – WPS (router), “Find Printer Pin” > PIN Number inside carriage door for connection / EWS

HP DeskJet, ENVY 6000, 6400 Printers - Blinking Lights

Printer Reports 

 HP DeskJet, ENVY 6000, 6400 Printers - Printing Self-Test Pages

Wireless Network Test Results Preparation:

If Wireless is off (not steady blue or purple) > First switch on Wireless (bottom button on back of printer)

HP Envy 6000 series & HP Envy Pro 6452 | 6455 AiO Printer : Reset Wireless to defaults

Technology Tips Gallery  From our HP Expert greenturtle

Technology Tips – YouTube Video Help for Printers

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY Pro 6420 All-in-One Printer 

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