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‎08-18-2016 04:55 PM

HP Recommended
Product: Envy 5640
Operating System: Microsoft Windows 10 (32-bit)

My husband and I have an Envy 5640 each. Both are connected to the network and up until tonight both worked fine from my PC.

 

To start off with I got the printer offline message with mine but could still print using my husband's machine. I removed mine in the Device Manager but then found I couldn't add it again and got the 'Driver is unavailable' message despite being able to print using my husband's machine.

 

I used the HP support tool and reinstalled everything to do with my printer and it is now finally showing in Device Manager as being available. However when I try to print I  get a message from Windows 10 that the printer can't print and in the Queue it shows a 'Printing - Error' message. There are no error messages on the printer itself.

 

The HP troubleshooter can't find what is wrong.

 

All the time I can still print using my husband's printer.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2016 03:30 PM

HP Recommended

Hey @Psycholemon,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with printing from your Windows 10 PC to your Envy 5640 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done.

  1. Turn the printer off.
  2. While the printer is powered off, remove the power cable from the back of the router for one minute.
  3. When the lights return on the router, turn the printer on.
  4. On your PC in your search bar type in Printers and open Devices and Printers.
  5. Right-click on any icon of your printer or husband's printer listed.
  6. Click on Remove Device.
  7. Repeat for any other icons listed.
  8. Click on Add Printer and follow the prompts to add a queue for your printer.
  9. Click on Add Printer and follow the prompts to add a queue for your husband's printer.

Please let me know the results after following the above. If you are able to print to your printer, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-20-2016 03:30 PM

HP Recommended

Hey @Psycholemon,

 

Welcome to the HP Support Forums!

 

I see that you are having some issues with printing from your Windows 10 PC to your Envy 5640 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done.

  1. Turn the printer off.
  2. While the printer is powered off, remove the power cable from the back of the router for one minute.
  3. When the lights return on the router, turn the printer on.
  4. On your PC in your search bar type in Printers and open Devices and Printers.
  5. Right-click on any icon of your printer or husband's printer listed.
  6. Click on Remove Device.
  7. Repeat for any other icons listed.
  8. Click on Add Printer and follow the prompts to add a queue for your printer.
  9. Click on Add Printer and follow the prompts to add a queue for your husband's printer.

Please let me know the results after following the above. If you are able to print to your printer, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎08-24-2016 10:20 AM

HP Recommended

Worked like a charm. Thanks.

Was this reply helpful? Yes No
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