Error showing C4EBA23D

[Yobe]

My Hp photosmart 5510 printer is showing error C4EBA23D please how can I solve its issue 

[KrazyToad]

@Yobe

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.

To learn how to use HP Forums, you may use the link: http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/Learn-how-to-use-the-Forum/t...

I would like to help. 😊

Were there any recent updates?

I suggest you perform a printer reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed

Then update the Firmware from this Link: https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-5510-e-all-in-one-printer-series-b111...

Keep me posted if the issue persists

Thank you and have a great day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Yobe]

Thank you, I try what u just explain to me but the printer is still showing thesame. I try it more than once ... 

[Yobe]

Hi, I downloaded the full features software and driver, but I don't know how to install on my printer please can you guide me through 

[KrazyToad]

@Yobe

Once you download the Software click on the Software Icon to run it if it doesn't auto run and just follow the onscreen instructions. It is preferable if you have a USB cable to connect your printer to your computer when installing the Firmware. 

If you are unable to update the Firmware or if the issue persists, please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope

Thank you

[marine_25]

same problem