Error when printing network printer hp envy 4500

[mynameisfink]

My printer stopped printing with network printing from one laptop only. It will still print if I plug it into the USB, and it still can scan using HP Scan and Capture through the network. 

When I try to print anything I get a popup that just says "Error printing [name of document]"

I've done all of the troubleshooting with uninstalling and reinstalling the drivers and when I look on Device Manager, under printers, click the properties for the printer, then click event, and click the most recent "Device install requested" I get this message.

"Device SWD\PRINTENUM\WSD-f76bbc2d-42d3-4dbb-991b-e9347ba3f74a.0035 requires further installation."

[Jay_G24]

Hi @mynameisfink,

I'd like to help!

I understand your receiving "Error printing [name of document]".

Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

First, unplug the USB cable from the printer if present.

• Go to Control panel – Programs and feature – Select all the HP printer entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Restart your computer.
  • Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
  • Once in device manager, click on the view tab in the top & choose “Show hidden devices”.
  • Then from the device manager list, check the entries under “Printer” – If there are any entries, please right click and choose “uninstall” – In the confirm device un-install pop-up, make sure you select the box which says “Delete the driver software for this device". 
  • Also, check the entries under "printer queue" and "imaging devices" and repeat the same exercise. Delete any printer entry or any entry which says “Unknown device”.
  • Once done, close device-manger. Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go running window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
  • Once done you can try cleaning out your temporary files and cached files. You can try using automated applications like some cleaner software's that you can download from the internet.
  • Now restart your computer again.
  • Open the Run window again, type “services.msc” and press ok to get services window.
  • Scroll down to “Remote Procedure Call (RPC)” – right-click and go to properties. Make sure the service is started and startup type is “Automatic”.
  • Now scroll up and go to “Function Discovery Provider Host” – right-click and select properties – Change the startup type to “manual” and start the service.
  • Repeat the same exercise on “Function Discovery Resource Publication” as well
  • Windows image acquisition stop and restart the service 

Reinstall the drivers from the Software and drivers page

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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[mynameisfink]

Spoiler

Thank you for the detailed response. I tried this twice actually to make sure I didn’t miss anything and both times I get “unsuccessful network installation. The printer was unable to be installed over the network”