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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Errror with toner

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04-18-2021 01:03 PM
I recently bought new toners for my Laserjet Pro M15w printer but when i try to print the error "out of toner" appears on my phone, my windows laptop also does not let me print, I also tried to replace the new for the old one and it works. The red triangular light is blinking
04-18-2021 01:20 PM
Hi,
@Federico13 wrote:I also tried to replace the new for the old one and it works. The red triangular light is blinking
When you insert the old cartridge, then the red triangle is blinking?
How are the Toner Levels when you check it from HP Smart with the old cartridge and how with the new?
Does both show empty or any of them show a full level? what levels (in percentage) are shown for both?
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