European HP 303 XL Cartridge in US Printer - Compatibility Error

[Gride-RB]

Recently brought my HP Envy 7155 printer from the U.S to Denmark, cartridge 64 is not available here so I bought the European equivalent the 303XL, installed in printer and error message of incompatible cartridges, how do I change printer region to Denmark? Super frustrating and hoping I didn't just waste 700 DKK on new cartridges.

[Rainbow23]

Hi @Gride-RB,

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

I understand you have moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I have sent you a private message with reset instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.