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‎10-26-2021 08:15 PM

HP Recommended
Product: Color LaserJet Pro MFP M479fdw
Operating System: Microsoft Windows 10 (32-bit)

I started having several paper jams but was able to clear the jammed paper. Now I have a constant Error Code: 13.09.14 but I am unable to find any jammed paper. I've opened the back, removed the Tray 2, pressed the little green button to open the feed tray and turned the printer on it's side. The error code will not clear even after restarting the printer.

 

I've searched other help topics but haven't found a solution to my issue. Is there some way to reset a sensor or something? Right now the printer is inoperable.

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8 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-27-2021 12:29 AM

HP Recommended

I suggest you try flossing the adf path. take a piece of cardstock or mylar about 1 inch wide and force it through the paper path in the normal direction of travel. Repeat until you have moved across the entire path and see if any debris is pushed out and normal operation restored.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

3 people found this reply helpful
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1 REPLY 1

‎10-27-2021 12:29 AM

HP Recommended

I suggest you try flossing the adf path. take a piece of cardstock or mylar about 1 inch wide and force it through the paper path in the normal direction of travel. Repeat until you have moved across the entire path and see if any debris is pushed out and normal operation restored.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



3 people found this reply helpful
Was this reply helpful? Yes No
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