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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RyanJohnee
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Event Code 71.02.4A

HP Recommended
Officejet Pro 8028 All-in-One
Microsoft Windows 10 (64-bit)

Printer issues and troubleshooting techniques as follows:

It is currently connected via WiFi and installed on my laptop.

When I turn the printer on I get a Printer Failure Alert as follows:

"There is a problem with the printer or print system. Turn the printer Off, then On. If you continue to get this message, contact support.  Event Code: 71.02.4A"

I have power cycled the printer and gotten the same message.

HP Support has a driver update.

I downloaded drivers for the printer and attempted install via HP Printer Update tool.

Update is unsuccessful, tool recommends power cycle.

Driver install is still unsuccessful.

Attempt to Update driver via Device Manager, most up to date driver is already installed.

Advanced printer properties, attempt to update via Windows Update, Unsuccessful.

Download Print and Scan Doctor. 

Troubleshooting tool stops at Device Status and gives following error as follows:

"General Printing Error. Please check that all trays and doors are seated properly. Please check that there is no paper jammed in the printer and that the cartridges move when printing. Clear any error on printing display and click Retry."

Trays and door are seated correctly, no paper jam, cleared error, retry. Unsuccessful.

Troubleshooting tool recommends HP Support.

HP Support services are... inadequate.

Virtual Agent just asks and re-asks the same questions. Unhelpful question that in no way are about the issue I'm having.

HP Support documentation explains nothing about Event Codes and instead focuses on setup/networking/print job failures.

Support Community has 1 query for Event Code 71.02.4B. Unhelpful.  

Uninstall printer and reinstall via USB

Attempt all previous troubleshooting techniques. Unsuccessful. 

Uninstall printer, reinstall via WiFi, power cycle.

 

I noticed the cartridge carrier does not move during startup, nor does it move when opening the printer lid.

The printer cartridge will not move on it's own and will not move if I try to move it.

I spun the carrier gears by hand and was able to release the cartridge carrier from it's stuck position.

I have changed the old print cartridges with new original HP cartridges.

Power cycle the printer, at this point the cartridge carrier moves on it's own during startup but will not move when the printer lid is opened.

 

I had About half a page more written about what I did for troubleshooting techniques on this but after attempting to post this issue the website encountered an error. At least this much was auto saved....

In gist, I used the Windows troubleshooter and came up with similar issues as the HP troubleshooter. I also tried copying unsuccessfully and well as printing from mobile with the same results.

 

Just tell me this is an easy fix that I've over looked. I've been working on this for to many hours.

 

 

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Valsimot
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HP Recommended

You have a defective printhead 99%.

 




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amongell
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HP Recommended

I have this same issue.  Is there a fix?  Please advise.  My printer is brand new and has barely been used.

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