Event code 71.02.4A

[MartyRu]

I am getting Event code 71.02.4A on my printer, I have restarted and unplugged on a few occasions but still not working.  Is the printer dead!

[Echo_Lake · Accepted solution]

@MartyRu

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, I appreciate your efforts to try and resolve the issue. 
Let's try a power reset on the printer

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

 Also, try updating the printer's firmware -HP Printers - Updating or Upgrading Printer Firmware  

If the issue persists, I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[simssiana]

I am getting the same event code 71.02.4A on my printer. I have unplugged it and checked for anything blocking pathways. I still can't print anything. 

[cfaprst]

I am having the same problem (HP8025).  Have tried the above suggestions, without being able to resolve the problem.

What are the next steps?

[Kumar0307]

@cfaprst, Welcome to the HP Support Community! I’m here to help.

To assist you better, is the printer stuck on this error, or are you able to bypass it?

If you are able to bypass it, let us perform a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!