Every time I try to print it gives me

[Quelly4]

It keeps telling me that my printer is in an error state every time I try to print. In the printing queue it says error, printing, in queue.

[Raj_05]

Hi @Quelly4,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like there might be an issue with the printer itself or with the connection between your computer and the printer. Here are some steps you can take to troubleshoot.

• Check Printer Status: Make sure there are no paper jams, low ink/toner, or any other visible issues with the printer. Sometimes simply restarting the printer can resolve temporary errors.
• Restart Printer and Computer: Turn off the printer, unplug it from the power source, wait for a few minutes, then plug it back in and turn it on again. Also, restart your computer to ensure there are no software glitches causing the error.
• Check Connection: Ensure that the printer is properly connected to your computer via USB cable or through the network (if it's a wireless printer). If it's a wireless printer, make sure it's connected to the same Wi-Fi network as your computer.
• Update Printer Drivers: Outdated or corrupted printer drivers can cause communication errors. Visit the HP website and download the latest drivers for your OfficeJet Pro 8028 printer, then install them on your computer.
• Clear Print Queue: Sometimes print jobs can get stuck in the queue, causing errors. Open the print queue on your computer and cancel all pending print jobs. Then try printing again to see if the error persists.
• Reset Printer: If none of the above steps work, you can try resetting the printer to its factory settings. Refer to the printer's user manual for instructions on how to perform a factory reset.

By going through these steps, you should be able to diagnose and hopefully resolve the error state issue with your HP OfficeJet Pro 8028 printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support