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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: Everytime I print 2 copies are printed

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01-17-2018 06:14 AM
Everytime I send a document to be printed the printer prints it twice.
Solved! Go to Solution.
Accepted Solutions
01-18-2018 03:53 PM - edited 01-18-2018 03:55 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your printer prints twice every time you print. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
- When did this issue start?
- Did you do any hardware or software changes?
- How is the printer connected to computer, wired or wireless?
Meanwhile
Please try the steps recommended below.
On your PC search control panel, open control panel, Select printer properties, Select the "number of copies" it must be set to 2 change it to 1 and check if it helps.
Also, Right click your HP printer icon in devices and printer -> select Printer Properties -> select Ports -> uncheck 'enable bidirectional support'. -> APPLY
If the issue still persists uninstall the printer software from your PC and install the latest printer drivers.
Please update the printer drivers using this link.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
01-18-2018 03:53 PM - edited 01-18-2018 03:55 PM
Welcome to the HP Forums, this is a great location to get assistance! I read your post and see that your printer prints twice every time you print. I would like to help you resolve this issue.
However, I will need a few details to provide an accurate solution,
- When did this issue start?
- Did you do any hardware or software changes?
- How is the printer connected to computer, wired or wireless?
Meanwhile
Please try the steps recommended below.
On your PC search control panel, open control panel, Select printer properties, Select the "number of copies" it must be set to 2 change it to 1 and check if it helps.
Also, Right click your HP printer icon in devices and printer -> select Printer Properties -> select Ports -> uncheck 'enable bidirectional support'. -> APPLY
If the issue still persists uninstall the printer software from your PC and install the latest printer drivers.
Please update the printer drivers using this link.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
01-19-2018 10:02 AM
Hi sandytechy20,
It is not just my laptop that it prints double of everything, it also does it with my wifes laptop. It started a few months ago, but I haven't reloaded the software in my or my wifes laptops, my daughter doesn't seem to have the same problem, but she did reload her printer driver around the time that it started. The printer is wireless.
In the meantime I will try your recommended steps.
01-20-2018 09:28 AM
Hi @Lugs008,
It looks like you were interacting with @sandytechy20, but he is out for the day & I'll be glad to help you out,
I'm the Jeet_Singh & I'm at your service.
Thank you for replying,
Please take your time and get back to me with the results,
I'll be awaiting your response and would be glad to help.
Feel free to post your query for any other assistance as well,
It's been a pleasure interacting with you and I hope you have a good day ahead.
If you wish to show appreciation for my efforts, mark my post as Accepted Solution.
And click on the Purple Thumbs up icon at the bottom of my comment.
Regards,
Jeet_Singh
I am an HP Employee