Experiencing 'Printer Paused'

[Francochieze]

my

HP LaserJet P1102 Printer is showing paused

[A_Gayathri]

Hi @Francochieze ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet P1102 printer shows as "Printer Paused," it typically indicates a software or hardware issue preventing the printer from operating normally. Here are steps to troubleshoot and resolve the issue:

1. Check Printer Connection

• USB Cable: Ensure the USB cable is securely connected to both the printer and your computer.
• Wireless Connection (if applicable): Check if the printer is connected to your wireless network.

2. Restart Printer and Computer

• Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.
• Computer: Restart your computer to reset the connection and software states.

3. Check Printer Status in Windows

1. Open Control Panel:
   • Press Win + R, type control, and press Enter.
2. Devices and Printers:
   • Go to Hardware and Sound, then Devices and Printers.
3. Check Printer Status:
   • Right-click your HP LaserJet P1102 and see if there’s an option to "Resume Printing."
   • Ensure the printer is set as the default printer.

4. Clear Print Queue

1. Open Devices and Printers:
   • Follow the steps above to navigate to Devices and Printers.
2. Open Print Queue:
   • Right-click the HP LaserJet P1102 and select See what's printing.
3. Cancel All Documents:
   • In the print queue window, click Printer and then Cancel All Documents.

5. Reinstall Printer Drivers   HP LaserJet Pro P1102 Printer Software and Driver

1. Uninstall Printer:
   • In Devices and Printers, right-click the HP LaserJet P1102 and select Remove device.
2. Download Latest Drivers:
   • Go to the HP Support Website and download the latest drivers for your printer model.
3. Install Drivers:
   • Run the downloaded driver installer and follow the on-screen instructions to reinstall the printer.

6. Check Printer for Errors

• Paper Jam: Open the printer and check for any paper jams or obstructions.
• Toner Cartridge: Ensure the toner cartridge is properly installed and has sufficient toner.

7. Check Printer Settings

• Print Spooler Service:
  1. Press Win + R, type services.msc, and press Enter.
  2. Scroll down and find Print Spooler.
  3. Ensure the status is Running. If not, right-click and select Start. If it’s already running, restart it by selecting Restart.

8. Update Firmware Update the firmware on an HP printer 

• Visit the HP Support Website and check if there’s a firmware update available for your printer model. Follow the instructions to update the firmware.

9. Check for Operating System Updates

• Ensure your operating system is up to date, as updates can sometimes resolve compatibility issues.

Refer to this document:   HP LaserJet Pro P1102 Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @Francochieze ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are facing an issue with your HP LaserJet P1102 printer shows as "Printer Paused," it typically indicates a software or hardware issue preventing the printer from operating normally. Here are steps to troubleshoot and resolve the issue:

1. Check Printer Connection

• USB Cable: Ensure the USB cable is securely connected to both the printer and your computer.
• Wireless Connection (if applicable): Check if the printer is connected to your wireless network.

2. Restart Printer and Computer

• Printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, then plug it back in and turn it on.
• Computer: Restart your computer to reset the connection and software states.

3. Check Printer Status in Windows

1. Open Control Panel:
   • Press Win + R, type control, and press Enter.
2. Devices and Printers:
   • Go to Hardware and Sound, then Devices and Printers.
3. Check Printer Status:
   • Right-click your HP LaserJet P1102 and see if there’s an option to "Resume Printing."
   • Ensure the printer is set as the default printer.

4. Clear Print Queue

1. Open Devices and Printers:
   • Follow the steps above to navigate to Devices and Printers.
2. Open Print Queue:
   • Right-click the HP LaserJet P1102 and select See what's printing.
3. Cancel All Documents:
   • In the print queue window, click Printer and then Cancel All Documents.

5. Reinstall Printer Drivers   HP LaserJet Pro P1102 Printer Software and Driver

1. Uninstall Printer:
   • In Devices and Printers, right-click the HP LaserJet P1102 and select Remove device.
2. Download Latest Drivers:
   • Go to the HP Support Website and download the latest drivers for your printer model.
3. Install Drivers:
   • Run the downloaded driver installer and follow the on-screen instructions to reinstall the printer.

6. Check Printer for Errors

• Paper Jam: Open the printer and check for any paper jams or obstructions.
• Toner Cartridge: Ensure the toner cartridge is properly installed and has sufficient toner.

7. Check Printer Settings

• Print Spooler Service:
  1. Press Win + R, type services.msc, and press Enter.
  2. Scroll down and find Print Spooler.
  3. Ensure the status is Running. If not, right-click and select Start. If it’s already running, restart it by selecting Restart.

8. Update Firmware Update the firmware on an HP printer 

• Visit the HP Support Website and check if there’s a firmware update available for your printer model. Follow the instructions to update the firmware.

9. Check for Operating System Updates

• Ensure your operating system is up to date, as updates can sometimes resolve compatibility issues.

Refer to this document:   HP LaserJet Pro P1102 Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.