Experiencing a Line in Scanned Documents

[DragonSpark]

Hello Community,

When I scan documents with my 8620, I am experiencing a line in the resulting images.

Here is an example:

https://www.screencast.com/t/ojd7vmSlP

You can see a dark grayish vertical line from about 40% from the left.

Is there a way to correct this?

Thank you,

Michael

[Riddle_Decipher · Accepted solution]

@DragonSpark

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

As I Understand there is a line on the scanned documents,

No worries as I'd love to help, however, I need a few more details to provide an accurate solution:

Did you clean the scanner glass or the adf rollers?

Does the issue occur only while using the scanner/copier or does the line appear during a normal print?

While you answer my questions, here's what you can do:

Step 1: Confirm the issue is not printing-related

The steps in this document resolve quality issues when scanning only.

If quality issues occur when printing from the computer, do not continue with these steps. Go to HP Customer Support, type your printer model number if necessary, then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue.

If quality issues occur when scanning, continue to the next step.

Step 2: Clean the scanner

Fingerprints, smudges, dust, or debris on the scanner glass, under the scanner lid, or in the document feed slot can cause lines and color bands. Clean these parts with a soft, lint-free cloth sprayed with glass cleaner.

Step 3: Clean the automatic document feeder (ADF) rollers

If your printer has an automatic document feeder (ADF), dust or paper residue on the rollers or separator pad inside the ADF can result in scan quality issues. Open the ADF, then clean the ADF rollers and separator pad.

Step 4: Change the scan settings

Change the scan settings to increase resolution, adjust the color palette, or increase the contrast.

Click here for more steps and instructions.

For any print quality issues: Click here

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

[DragonSpark]

Woohoo!  That was it! Thank you, @Riddle_Decipher!

[Riddle_Decipher]

@DragonSpark

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂