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‎06-20-2023 09:04 PM

HP Recommended
Product: HP Color LaserJet M154a
Operating System: Microsoft Windows 7 (64-bit)

Hello Everyone, 
I have a HP Color Lasetjet M154a, when i trying to test print in My HP PC (win7) explorer crashing and automatic restart, but when i install that printer in Win10 it's normal. 

I have tried to install printer in win10 and sharing to win7 can connect, but when i running to test print in win7 the problem reappeared. I even tried to re-install the printer driver with the official HP driver, but the printer is not read as connected to the PC. oh this really blows my mind

1 person had the same question
1 REPLY 1

‎06-23-2023 11:16 AM

HP Recommended

@FarisKen

 

Welcome to the HP support community.

 

I understand that you are unable to print from Win 7,  I am glad to assist you.

Install and run Print and scan doctor  to fix the issue:-

Refer to this webpage for steps to download and run:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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