F2180 on new windows 10 printing blank pages

[ParvH]

hi there wonder if you can help please. I have just bought a new windows 10 laptop and have now connected up my F2180 which has really served me well. i have downloaded new drivers, etc. Issue is that when i print anything the printer behaves like it is printing but i get a blank piece of paper. if i print a pdf, it only prints the header and not the text detail. I did a printer test print too and all it printed was the "Windows printer Test Page" and the printer icon on the right - does not print any other text...I put a new colour catridge and it printed a full page in black and white and clour to scan and reallign!

A point to add is that i have over 15 colour HP22 catridges left was only using the colour catridge till I runout and will then buy some more HP21 (black and white). if that is the reason it is not printing, anything i can do to change the settings? It worked fine with the old windows 7 laptop

[ShlomiL]

Hi,

From your description it seems more likely as only Tri-Color ink is available for your printer and you may have an empty Black ink cartridge within your printer?

Print a Self Test Report as shown below, can you see both Blacks and Colors as shown in the picture?

http://support.hp.com/us-en/product/HP-Deskjet-F2100-All-in-One-Printer-series/3177559/model/3177561...

If you have an emty black cartridge in your printer, remove it from the right slot of your printer and close the door, print the job from your PC using Color ink only as a workaround till getting a new black ink cartridge...

[ParvH]

Hi again,

Thanks for prompt response.

The test page prints perfectly 🙂

I just can't get to print any word, excell or pdf document where the text is black 😞

any other suggestions please?

Thanks

Parvez

[ParvH]

Further update. PDF  if i print as an image it works fine however still haven't wokred out printing a word or excell document...

[ParvH]

Further update: uninstalled everything HP and reinstalled and now works great 🙂

[ParvH]

Can anyone please help? I uninstalled and reinstalled all of the HP software friday night and seemed to clear the issue.. All good until this eveing. when i printed a word document all i get is a blank page. If howere i change the colour to a lighter shade of black it prints fine. i have tried playing with the settings but nothing works. Note I am not currently using a black cartridge just a colour one and all day yesterday and all day today worked well.

[Resolv_S]

Hello@ParvH,

Thanks for using the HP Forums. One Stop for all sort of solutions for your HP Products.

I have read your post and understand that you are unable to print in black or color. Is that, right? I will be glad to help you.

I was able to find a suitable article which ideally addresses the issue you have mentioned in your post. Use the link below and check if that solves the issue.

http://hp.care/2iuOe2K

This should solve the issue.  Let me know for more solution.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[ParvH]

Hi Resolv! I am afraid you've got it wrong! I can print any colour apart from black. So for example if I wanted to print a word document in black it will not print however if I change the colour of text to any other colour it will print fine. I posted elsewhere that couple of days ago I uninstalled everything HP and reinstalled and all worked well however yesterday evening it started playing up again. It's a new Dell laptop I've bought with Windows 10. I have played with all the settings etc it just does not work. Unless you have some other Idaeas I will have to get a new printer which is a real shame.

rgds

parv

[Resolv_S · Accepted solution]

Hey@ParvH,

Thanks for the response.

Try the steps form the link below and check if that solves the issue.

The article from the link below is for Windows Vista but most of the steps can still be executed on your Windows PC to resolve the issue.

http://hp.care/2iDLECZ

Hope this helps. Please share for more assistance.

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

Note: HP Doesn't recommend any upgrade/downgrade of any hardware/software parts or software that is bundled with the product. It may affect the manufacturer's warranty.

[ParvH]

Hi Resolv,

Brilliant and thanks.

For anyone else looking at this post, I just typed %tem% in Cortana and hey bingo I came up with a few 7zSxxxx files and di a level 3 de-install followed by a reinstall and works great so thanks

cheers

Parv 🙂