FAULTY NEW PRINTER REPLACED WITH REFURBISHED PRINTER

[johnjcb]

hello can anyone help me

i purchased a hp envy photo 6234 last nov 2020 

by feb 21 it was faulty, so i contacted currys who told me to contact hp, it was 3 months old, (took out an extended 3 yr warranty with currys) hp told me to throw the faulty 1 away and they would send me a replacement,

they replaced it with a refurbished envy photo 6232, still there was a fault, so i spent 800 quid on a new laptop 

a few months later the old fault reappeared in the new laptop. so i put my serial number in online at hp123.com and it tells me there is no warranty,

all shops were closed cos of covid, so today i contacted hp as i needed to scan something and the printer came up a massive error code, after many many phone calls, i spoke with a girl from hp support, very cheeky indeed, she took remote of my laptop and 39 mins into the call she rectified the scanning issue on laptop, even tho it was fine, the scanning issue was on printer, i asked about the warranty to see if a new set of eyes could rectify the warranty, she eventually told me the online tech made a mistake when issuing me a refurbished machine, the model number was not K7G18 and was K7S21B. so she said the currys extended warranty was cancelled and the printer was rectified online and once rebooting my laptop it would all be fine. well nope it aint its still the same. so another 2-3 hours wasted talking to hp. 

is there anyone who can help with this issue, as its getting to the point that im about to throw £99.99 printer out the window n buy a normal crap printer for 40 quid

sorry but ive had enough

[Kumar0307]

@johnjcb, Welcome to the HP Support Community!

I understand your concern. Let me escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!