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HP Recommended
Inktank 319
Microsoft Windows 10 (64-bit)

I have an Ink tank 319 and am facing a weird issue with it. It takes around 20-25 minutes to print one page (black and white) and shakes vigorously while doing so but takes just a few seconds to print a colored page and making a copy of anything(xerox). The printer does everything well except printing black and white pages. This problem is also not consistent. It takes a lot of time one day but works fine another day. I have checked the cartridges, reinstalled software and drivers, tried contacting hp customer care (they never respond). I am not able to understand what's the root cause of this problem. Could someone please help me with this?

1 REPLY 1
HP Recommended

@JeeteshM

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, 

Let's try these steps to resolve the issue: 

Download and run HP Print and Scan Doctor: Follow steps from the link: Click here

 

Root level uninstall and reinstall printer drivers

  • Go to Control panel – Programs and feature – Select all the HP Ink Tank entries and uninstall them.
  • Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
  • Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

To reinstall, click here.
 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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