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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
RacerX2K
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Factory Default Reset for LaserJet Pro 200 color M251nw

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LaserJet 200 color M251nw

My printer has been stuck with an endless Paper Jam error that I have days on checking everywhere for a paper jam nowhere to be found.  There had previously been a paper jam I cleared out, but the printer refuses to clear the paper jam error.

Furthermore, I am unable to reset the printer because I've lost the administrative password/passcode.

 

How can I reset the administrative password?  Also, the firmware date code of the printer is 20150212.

 

Please help.  I've tried some of the other factory default reset steps in other posts but none seem to work so far.

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sandytechy20
HP Support Agent
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@RacerX2K

 

Welcome to the HP support community.

 

I am sending you a private message with the steps to reset the printer. Please check the mailbox icon at the top-right corner of this screen.

 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

RacerX2K
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Sandy,

 

Thank you.  That took care of resetting my printer to factory default settings.  Very pleased!

However, I am still receiving the same error message about a paper jam in the rear bin.  However, I have carefully checked and rechecked over a dozen times every part I can access via the open rear bin, as well as the front bin and paper trays, and have gone so far as to remove all the toner cartridges and have not found any trace of any paper, or any other object for that matter that could be causing any sort of a "paper jam".

 

I am unable to use my printer with that error message popping up every few seconds and not allowing me to print at all.  Any other recommendations?  No way to reset the error or run some diagnostic to help validate no jam and clear the error message?

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sandytechy20
HP Support Agent
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@RacerX2K

 

This might require one on one interaction to fix the issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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