Factory Reset OfficeJet Pro 6978

[frustratedjan]

I cannot factory reset my printer. Everything says the printer is "locked by the person who setup the printer" and I never locked it. I can't change the wifi, install ink, or print anything.

[Nal_NR]

Hi @frustratedjan,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To perform a factory reset on your HP OfficeJet Pro 6978, follow these steps:

Step-by-Step Guide: Factory Reset HP OfficeJet Pro 6978

Turn On the Printer:

• Make sure your printer is powered on. If it is not already on, press the power button to turn it on.

Access the Home Screen:

• If the printer is in sleep mode, press the display panel to wake it up and show the home screen.

Open the Setup Menu:

• On the home screen, touch the Setup icon (gear or wrench symbol).

Open Printer Maintenance:

• Navigate to Printer Maintenance in the setup menu.

Reset the Printer:

• In the Printer Maintenance menu, find and select Restore.
• Then select Restore Factory Defaults.

Confirm the Reset:

• You will be prompted to confirm the reset. Select Yes or OK to confirm and proceed with the factory reset.

Alternative Method Using the Embedded Web Server (EWS):

If the above method does not work or if you prefer to use the web interface, follow these steps:

Connect the Printer to the Network:

• Ensure your printer is connected to the same network as your computer.

Obtain the IP Address:

• On the printer’s control panel, go to Setup > Network Setup > View Network Summary to find the printer’s IP address.

Access the Embedded Web Server:

• Open a web browser on your computer and type the printer’s IP address in the address bar, then press Enter.

Log In:

• If prompted, log in with the administrator credentials (default is often left blank).

Reset Factory Settings:

• Navigate to the Settings or System tab.
• Look for an option related to Restore Factory Settings or Restore Defaults.
• Follow the prompts to reset the printer to its factory settings.

Kindly find the remaining steps in the next post

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @frustratedjan,

Please find the next steps below

Post-Reset Steps:

Reconfigure the Printer:

• After the reset, you will need to reconfigure your printer settings, including connecting to Wi-Fi, setting up fax, and any other personalized settings.

Reinstall Drivers and Software:

• Ensure that you have the latest drivers and software installed on your computer. You can download them from the HP Support website.

Additional Tips:

• Backup Important Settings:
  • Before performing a factory reset, you might want to note down important settings or configurations, as the reset will erase all custom settings.
• Firmware Updates:
  • After resetting and reconfiguring your printer, check for any firmware updates to ensure your printer operates with the latest improvements and fixes. Click here

If you encounter any issues during the process or need further assistance, contacting HP Support might be necessary.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.