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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Factory reset HP DJ3764

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05-16-2021 06:24 AM - edited 05-17-2021 12:40 AM
My 3764 printer is still not accessible because I thought adding some security to EWS and applying a password to it (printing still works). Since then no way to undo this, resetting it with cancel/color-buttons, or power-off and power-on with cancel/wireless-buttons...
Checked with virtual assistant (nowhere this is in there), checked manuals (not present?), checked websites (incl. HP), all no.
Previous people posted similar questions, but up till now no valid answer...
Anyone?
Solved! Go to Solution.
Accepted Solutions
05-19-2021 03:59 AM
@JustMe4U2, Welcome to the HP Support Community!
I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee
05-19-2021 03:59 AM
@JustMe4U2, Welcome to the HP Support Community!
I understand you are not able to make changes to the settings on the printer. We need to perform a factory reset on the printer to resolve this issue.
- The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
- I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
- In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
Hope this helps! Keep me posted.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!
Have a great day!
KUMAR0307
I am an HP Employee