Factory reset HP Officejet pro 8100

[Vally1]

Printer will not recognize cartridge, after I tried some steps of resetting memory like changing cartridges it does print a test page without the black ink flowing out. I cleaned and plug everything and power on the system it boots but get stock again with not recognizing the yellow ink cartridge, till date I'm frustrated about the situation. I need to help on factory resetting the printer. Can you please guide me through?

[Betty0610]

@Vally1

Welcome to the HP Support Community.

Resetting the printer will not help in an ink cartridge issue.

What is the exact error message you get? 

Follow these steps to print a print quality diagnostic page from the product control panel:

1. Load plain white paper into the paper tray.

2. Press the Power button () to turn on the product, if it is not already on.

3. Press and hold the Power button () while you perform the following button presses:

   1. Press the Cancel button () seven times.

   2. Press the Resume button () two times.

4. Release the Power button (). The Print Quality Diagnostic Page prints.

Let me know how this report looks.

Try the steps you haven't from this document: https://support.hp.com/in-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c02... and https://support.hp.com/in-en/product/hp-officejet-pro-8100-eprinter-series-n811/4322917/document/c05...

Let me know if this helps.

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Thanks!

Have a great day!