Factory reset procedure for Laser Jet MFP 26nw

[bengtxyz]

My Laser Jet MFP M26nw printer gets stuck on power on after a lightning strike. I would need to do a factory reset but can't find instructions for this. Please help!

[Nal_NR]

Hi @bengtxyz,

Welcome to the HP Support Community. 

I'd like to help!

I understand that your printer is stuck at the initializing screen.

Don't worry I will try to help you out.

Did you make any changes to your printer?

Try performing a hard reset on your printer and check if it helps.

Turn the printer on, if it is not already on.
Wait until the printer is idle and silent before you continue.
With the printer turned on, disconnect the power cord from the rear of the printer.
Unplug the power cord from the wall outlet.
Wait at least 60 seconds.
Plug the power cord back into the wall outlet.
 NOTE:
HP recommends connecting the printer power cord directly to the wall outlet.
Reconnect the power cord to the rear of the printer.
Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If the issue still persists, try performing a super NVRAM reset on your printer and check if it helps.

Since the steps to perform an NVRAM reset are confidential, I will send you the steps in a private message.
In the forum beside your handle name just click on the envelope to view it.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bengtxyz]

Have tried the reset procedure, but it didn'r work. Have sent you a private message of the details. 

[bengtxyz]

Have you seen my reply to your instructions message?

[Irfan_06]

Hi @bengtxyz,

I am sorry to inform you that we did not receive your private message, kindly help me with the below details to assist you further.

Were you able to perform a NVRAM reset on your printer by following the steps shared in the private message?

Note: Do not share any of your personal information such as serial number, phone number, email ID, etc., on your public post.

Take care and have a great day ahead!

Irwin6

HP Support

[bengtxyz]

Hi Irwin

I sent you a DM with how I tried to reset the printer with your instructions. It didn't work, but maybe I did wrong? 

[Irfan_06]

Hi @bengtxyz,

I am sorry to hear that the shared steps did not help much.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support