Failed firmware update, printer halted at startup with firmware version number (B83493A6) showing

[NorthamptonPC]

We have an HP OJ Pro 9018 which had a failed firmware update and the printer halts at startup and give a blue screen with a power button icon and a firmware version number, it does nothing else. We have been able to get to a firmware menu that gives us a "reflash" option but your support site does not have any firmware available for this model to download, nor an update utility. Can you provide a link to download this firmware for us to attempt to fix this? Or can you provide some assistance for recovery from a failed firmware such as this? 

[NorthamptonPC]

You have a (mutual) customer here who's getting angrier by the day because you broke their printer with your unnecessary, invasive, and frankly illegal monopoly-focused firmware updates and you can't offer any self-service repair options or suggestions to fix their printer thus far. any ideas on how to fix this for them? 

Hoping to bump this to get someone's attention. 

[NorthamptonPC]

Come on, seriously HP? 

[NorthamptonPC]

We have an HP OJ Pro 9018 which had a failed firmware update and the printer halts at startup and give a blue screen with a power button icon and a firmware version number, it does nothing else. We have been able to get to a firmware menu that gives us a "reflash" option but your support site does not have any firmware available for this model to download, nor an update utility. Can you provide a link to download this firmware for us to attempt to fix this? Or can you provide some assistance for recovery from a failed firmware such as this? 

[NorthamptonPC]

Just to bring up a salient fact, this mutual customer who had their printer broken and out of commission for weeks now and been waiting for days for a REPLY (not even a resolution per se but a single word of reply  from a support member), was an instant ink subscriber. Being an instant ink subscriber means they are paying your garbage company (HP) a monthly fee and have submitted to having their printer's firmware updated at will as well as having all pages printed and other printer telemetry shared with HP. THEY HAD NO CHOICE to update their firmware, it was done TO them. And it broke their printer and now no response despite being a paying subscriber. 

Summary opinion: this sucks HP, you need to do better by your customers in countless ways. Start by not ignoring them. 

In the meantime I have found this customer a decent non-HP printer to replace the large useless brick of plastic and metal e-waste your atrocious company has dumped on their desk. I'm all done talking to myself in this forum for now. 

[Raj_05]

Hi @NorthamptonPC,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

It appears that your HP OfficeJet Pro 9018 printer has encountered an issue during a firmware update, and it's now stuck at startup with a specific firmware version number (B83493A6) showing. This can be a frustrating problem, but there are some steps you can try to resolve it.

• Power Cycle the Printer: Start by turning off the printer and unplugging it from the power source. Wait for a few minutes (around 5-10 minutes) before plugging it back in and turning it on. This might help in some cases where the firmware update is stuck.
• Hard Reset: If a simple power cycle doesn't work, try performing a hard reset. To do this, you usually need to hold down a combination of buttons on the printer for a specific amount of time. Refer to your printer's user manual or HP's official support website for the specific steps for your printer model.
• Update Firmware Again: If the printer boots up successfully after a power cycle or hard reset, you may want to attempt the firmware update again. Make sure you're using the correct firmware file and follow the instructions provided by HP precisely.

Remember that firmware updates are critical for the proper functioning and security of your printer, so it's important to address this issue as soon as possible.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support