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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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HP Officejet Pro 9018
Microsoft Windows 10 (64-bit)

We have an HP OJ Pro 9018 which had a failed firmware update and the printer halts at startup and give a blue screen with a power button icon and a firmware version number, it does nothing else. We have been able to get to a firmware menu that gives us a "reflash" option but your support site does not have any firmware available for this model to download, nor an update utility. Can you provide a link to download this firmware for us to attempt to fix this? Or can you provide some assistance for recovery from a failed firmware such as this? 

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