False Paper Jam in HP OfficeJet Pro 8600 Plus

[KingBloobie]

Printer won't print – it shows paper jam when there isn't one, then says there's a problem with the ink cartridges, then I turn it off with button, despite warning. After rebooting, it asks to print a test page, which looks great, then it will print pages, which also look great. This lasts for a few hours, then problem repeats. The most recent hang actually caused the printer to freeze; I unplugged it and was able to restore operation as described above.

This has been a fantastic, dependable printer and I'm reluctant to part with it! Thanks for any help you can offer.

[sandytechy20]

@KingBloobie

Welcome to the HP support community.

I understand that you are getting a paper jam error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
2. Select the country.
3. Enter the serial of your device.
4. Select the country from the drop-down.
5. Click on "Show Options".
6. Fill the web-form. A case number and phone number will now populate for you.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.