False Printer Jam Message on HP Screen

[Chrisbuster]

I have an error message on my HP touchscreen advising me of a paper jam that needs to be cleared. I can't return this screen to the home screen, as pressing ok does nothing given that HP thinks there is a jam (and there is not). I have had this issue happen 3-4 other times, and I merely power cycled, opened and cleaned everything, and then the message clears, but this time it isn't working. I wonder if this is a computer or sensor issue. My HP was purchased in 2018 and it's had a good life. Before I go out and buy a new one I just want to see if anyone here has suggestions?

[Kuroi_Kenshi]

Hi @Chrisbuster,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your false paper jam on your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset the Printer

• Turn off the printer and unplug it from power.
• Wait for 2–3 minutes to clear any error states.
• Plug it back in and turn it on.
• Try printing again.

Check for Hidden Paper or Debris

• Open all printer access doors, including the input tray, output tray, and rear door.
• Use a flashlight to look deep inside for tiny paper bits or dust.
• If you find anything, remove it gently using tweezers.

Clean the Paper Sensor

Sometimes, dust on the paper jam sensor can trigger false errors.

• Turn off the printer.
• Find the small sensor near the rollers (it looks like a small black switch).
• Gently wipe it with a cotton swab dipped in isopropyl alcohol.
• Let it dry for a few minutes, then turn the printer back on.

Reload Paper Correctly

• Use fresh, high-quality A4 paper.
• Fan the paper stack to prevent sticking.
• Do not overload the tray (keep it half-full).
• Adjust the paper guides so they're snug but not too tight.

Update Firmware & Reset Printer Settings

Kindly refer to this link to update your printer firmware.

I hope this helps.

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Best regards,