Faulty printer and scanner

[rb82]

Hi, I have an officejet Pro 8024 and I have been having loads of problems with it.  It doesn't connect very well although it is wireless, so that might be the issue there.  When I try to print, if I am printing more than around 5 pages, it stops moving the paper through and just keeps printing on the same spot, then when I cancel it comes out.  It is not because of too many or too few pages in the tray as I have tried adjusting that.  I have just tried to scan a few pages and after doing 4 pages with no problem, the screen is now flashing with an error message of B336EC67. 

I bought an extended warranty but cannot get any help from anyone.  It just sends me from website to website with automated messages and none of the options fit my problem!  I am really frustrated!  Can anyone help please?

[Dragon-Fur]

@rb82 

We cannot comment on what is covered by an extended Warranty - all Warranty discussion is outside the Community's very limited realm of influence.

General Comment:  If the item of concern is not covered, for example, software support, then you cannot submit a case to HP.  For your information, I've provided links to what we have for Care Pack Support at the end of this message.

Add the following to your checkpoints of what you have tried.

>> Set the printer to use its own manual / static IP

Let the printer pick or assign the IP on the router and then on the printer (to be the same IP).

 Reference

Wireless Printing Center – Static IP Address

AND

Wireless Printing Center > Common Questions > Wireless Connection Issues

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In addition,

>> Connect the printer to the SSID named network for the frequency / band you are using

Reference

SSID_Dual_Band_Example_4

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>> Change the connection type to TCP/IP

Method - Create TCP IP port (InkJet Printer)

Find printer's IP /  IPv4 address

Print a Configuration Page

OR

Tap on the wireless icon on Printer Control / Display Panel

Control Panel > icon view > Devices and Printers

 Right-Click on the printer > Left-Click Printer Properties

 Select Tab Ports  > Add Port

 Select Standard TCP/IP Port > New Port and follow the wizard.
 Use / Enter IP address for the printer.

Example - How-to “Create TCP Port” Contributed by greenturtle

Video:  Create & Use TCP IP port
“Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port within the Ports tab (in Printer Properties)”

 NOTE:

If at all possible, connect the printer to your network using Ethernet.

We know that an Ethernet connection will provide the best and most stable service.

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>> Update the printer Firmware

If you have not done so, update the printer Firmware.

HP OfficeJet 8020/OfficeJet Pro 8020/OfficeJet Pro 8030 All-in-One Printer series Firmware Update 

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>> Update the HP Smart Application

Important -

Critical Update as noted in HP Smart App for Windows, HP Print and Scan Doctor - Elevation of privilege 

At this writing, the latest HP Smart Windows version = 128.1.219.0

Check / Update your HP Smart application:

Microsoft Store - Application Updates

Windows (Start) > Microsoft Store

In the upper right corner, click on the three horizontal dots ...

Select Settings > App updates > "Update apps automatically" = ON

In the upper right corner, click on the three horizontal dots ...

Select Downloads and Updates > Get Updates

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Care Pack - Optional Coverage Plans

Select Region (scroll down > Click Flag)

Enter your product number in the form to view available Warranty plans for your device

•  HP Care Pack - Extended Protection - Find my Care Pack 
• Care Pack Plans
•  Care Pack Services Definitions
• Absolute Theft Protection Plans

All the rest...

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 8024 All-in-One Printer 

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