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Locked

‎09-10-2019 12:46 PM

HP Recommended

@LeonD1959

 

I'm glad to hear you found the solution you were looking for.

 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Take care now and do have a great week ahead.

:)Cheers:)

Raj1788
I am an HP Employee 

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‎09-22-2019 04:23 PM

HP Recommended

Why have the solution as a private message. Many of us have the same issue. Please assist....

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‎10-30-2019 08:51 AM

HP Recommended

I also have the problem of the "locked" message.  Can you send me the PM that you have sent to others?

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‎11-01-2019 04:21 PM

HP Recommended

@CP8020

 

I'll be glad to assist you!

 

To provide you with an accurate solution, I'll need a few more details:

Could you please help me with the exact model name or the product number of the printer?

 

Keep me posted.

 

Welcome to the HP Community.

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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‎11-18-2019 12:43 PM

HP Recommended

i have officejet pro 8600 plus , locked by the administrator, which is me.  How do i unlock

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‎11-19-2019 09:01 AM

HP Recommended

@nottechno, Welcome to HP Support Community!

 

The only option left is to perform a full reset and re-initialize the printer. 

 

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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‎11-25-2019 04:32 PM

HP Recommended

I have this same issue. Please send me the information about how to reset it. 
I have a HP Officejet Pro 8600 Ng11g 

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‎11-26-2019 09:52 AM

HP Recommended

@shakerpm,

 

Welcome to the HP Support Community!

 

As the steps to perform a semi-full reset are confidential and specific to your printer. I will be sending you a private message please watch your inbox for more information.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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‎12-31-2019 06:53 PM

HP Recommended

Can I have the solution to this also please

Using a HP Officejet Pro 9025

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‎01-03-2020 12:49 PM

HP Recommended

@Leahy36

 

Welcome to HP support community.

 

I am sending you a private message with the steps to reset the printer which are particular for your printer model. Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

 

Cheers.

Sandytechy20
I am an HP Employee

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