Feature request: cleaning the print-head of one color consumes ink of all cartridges

[flo12]

If only one print-head needs to be cleaned, the printer will consume ink of all cartridges. This should not be necessary in my eyes, since I know which print-head needs to be cleaned.

[sandytechy20]

@flo12

Welcome to HP support community.

There is no option to clean one printhead at a time.

Cleaning printhead process is designed to use inks in all the cartridges.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[flo12]

That's what I know too. I forgot to say that this should be a feature-request. So can you (hp) implement this feature? If yes, when will it be available, and if no, I would like to hear why.

As example: if only one printhead needs to be cleaned and ink of all four cartridges is used, you would use 4x the ink (and money) which would be necessary. 

Thanks.

[asmita6658]

Hi @flo12

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

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