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‎06-07-2020 09:33 AM - last edited on ‎06-08-2020 07:51 AM by Retired

HP Recommended
Product: HP Deskjet 2510
Operating System: Microsoft Windows 10 (64-bit)

My new router cant see my wireless printer.  I had NO problems before.  I have done all from the "printer/scan doctor", retrying and retrying, turning off and on, using the button on the new router.  I am exhausted and this has gone on for 10 days.  Please, if you have any wisdom for me, I sure would appreciate you sharing with me.  [Personal Information Removed]

2 people had the same question
1 REPLY 1

‎06-11-2020 10:48 AM

HP Recommended

@Polly7283

 

Welcome to the HP Support Community.

 

Let's restore the network settings on the Printer: Press the Wireless button to access the Wireless Status screen. 2. Press the Settings button to access the Wireless Settings menu. 3. Select Restore to Default. 4. Confirm selection to restore defaults.

 

Once done, try connecting the Printer to the Wi-Fi.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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