Fill the Ink K

[Emcocar]

I just bought 795, and filled the ink but still My printer needed new black ink for the first time.  I refilled it with HP ink.  The color inks are still full.  Although the black ink is full, the printer went into a "checking ink tanks" loop forever that eliminates the ability to press any buttons (cannot reset factory settings, check wifi, update, nothing).  we have turned off the computer and disconnected it from electricity - multiple times for many minutes.  NOTHING is helping and we are unable to get any support or help or answers.  It was previously showing a "fill ink" message - again no error code - and it was a mistake since all inkwells are full.  

[Garp_senchau]

@Emcocar, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Restart the Printer

1. Turn off the printer.
2. Unplug the power cord from the back of the printer.
3. Press and hold the power button for 30 seconds.
4. Wait for 60 seconds and connect the power cord back in.
5. Turn on the printer.

Check the Ink Cartridges (Again)

Even if the ink tanks appear full, there might be an issue with how the printer is detecting them:

Double-check the ink cartridges. Ensure that the black ink cartridge is properly seated in the printer.

Inspect the ink contacts. Sometimes, dirt or ink residue on the cartridge’s contacts can cause the printer to misread the ink levels. Use a lint-free cloth to clean the metal contacts on both the cartridge and inside the printer.

Remove and reseat the ink tanks to make sure they’re properly aligned and fully inserted.

Run HP Smart:

• Download and run the HP Smart. Follow the prompts to diagnose and fix common printing issues.
• Refer: Use Diagnose & Fix in HP Smart to repair common printing issues (Windows, macOS) | HP® Support

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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