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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎10-23-2020 10:10 AM

HP Recommended
Product: hp deskjet 3054A
Operating System: macOS 10.15 Catalina

My printer is 11 years old.

I was getting the error code tri-color ink not compatible, even though I just printed something 5 minutes before, so I bought a new ink cartridge. Now five days later I am getting an error code about the filter. I had just printed 12 copies and went to print one more, when this happened.

I deleted the printer and then downloaded the drivers again and reinstalled the printer but it is still happening.

Help! I don't want to have to buy a new printer.

 

Category:
5 people had the same question
9 REPLIES 9

‎10-23-2020 11:05 AM

HP Recommended

I'm having the same problem on an HP C4400 series running on OS 10.15.7. Likewise, I've uninstalled and reinstalled the drivers. Removed and added the printer. It worked yesterday.

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‎10-23-2020 11:09 AM

HP Recommended

How do I speak to a real person? The virtual assistant can't help because my printer isn't a option because it is to old

 

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‎10-23-2020 12:03 PM

HP Recommended

Same thing happening to me. It worked yesterday. Today it does. not.

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‎10-23-2020 02:25 PM

HP Recommended

I see that I need to download HP Drivers v. 5.1 as found here https://support.hp.com/us-en/drivers/selfservice/hp-photosmart-c4400-all-in-one-printer-series/36555...

 

But even when I do, the computer reports that the printer is running v. 5.0.5

So the likely problem is that the driver link is connected to the 5.0 drivers, not the 5.1 drivers. HP please fix this. 

That said, it still does not explain why the printer worked yesterday, but not today.

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‎10-25-2020 01:37 PM

HP Recommended

Fixed! Thank for help and very quick reply!

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‎10-25-2020 02:43 PM

HP Recommended

I saw this from HP:

We unintentionally revoked credentials on some older versions of Mac drivers. This caused a temporary disruption for those customers and we are working with Apple to restore the drivers. In the meantime, we recommend users experiencing this problem to uninstall the HP driver and use the native AirPrint driver to print to their printer.

 

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‎10-30-2020 01:10 PM

HP Recommended

Unfortunately, my  HP C4400 series is not on the list of printers supported by AirPrint Driver. Thanks for posting, though. 

 

Anyone for HP willing to chime in?

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‎10-30-2020 01:20 PM

HP Recommended

I tried following the links on the HP website to contact support, but it only loops to the same page with only one option. That option is to chat, but the link to the chat function is out of date and not secure. 

 

Hopefully someone from HP will post here soon.

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‎10-30-2020 02:24 PM - edited ‎10-30-2020 02:24 PM

HP Recommended

I just got the 5.1 drivers via Apple (automatically sent along), and I just printed something.

All is well.

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