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‎07-04-2023 04:33 AM

HP Recommended
Product: HP DeskJet 2620 All-in-One Printer
Operating System: Chrome OS

I keep getting a filter failed message. How can I sort this?

Category:
1 REPLY 1

‎07-06-2023 08:13 PM

HP Recommended

Hi @Lorraine70,

 

Welcome to HP Support Community.  


Thank you for posting your query, I will be glad to help you.

 

If you're receiving a "filter failed" message on your HP DeskJet 2620 All-In-One Printer, it usually indicates an issue with the printer's software or driver. Here are a few troubleshooting steps you can try to resolve the problem.

 

  • Restart your printer: Turn off the printer, unplug it from the power source, wait for about 30 seconds, and then plug it back in. Turn on the printer and check if the error message persists.
  • Check printer connections: Ensure that the USB cable or network connection between your printer and computer is securely connected. If using a USB cable, try using a different cable or connecting to a different USB port on your computer.
  • Update printer drivers: Visit the official HP support website (https://support.hp.com) and search for your printer model. Download and install the latest drivers and software available for your printer. This can help resolve compatibility issues and provide bug fixes.
  • Remove and reinstall the printer: On your computer, go to the "Devices and Printers" or "Printers & Scanners" settings (accessible through the Control Panel or Settings menu). Locate your HP DeskJet 2620 printer, right-click on it, and select "Remove device" or "Uninstall." Then, follow the on-screen instructions to reinstall the printer.
  • Clear print queue: Sometimes, a print job stuck in the queue can cause errors. Open the print queue on your computer, cancel all pending print jobs, and then try printing a test page to see if the issue is resolved.
  • Try a different computer: If possible, try connecting your printer to a different computer to check if the issue is specific to your current computer or operating system. This can help identify if the problem lies with the printer or the computer's configuration.

 

I hope this helps. 
 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4
HP Support 

Raj_05
HP Support Community Moderator
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