'Filter' failed printing error

[PrintingFan23]

Hey,

I'm trying to print from a Macbook air to a HP Photosmart C4400 series printer. (MacBook Air is an 8,1 from 2018)

It is hooked up to the macbook air via usb and usb to usb-c adaptor.  It has been working for years, up until a few days ago.

This printer is older and is not on the list for being compatible with AirPrint.

I don't know the operating system it was running when this error first happened, because this is my girlfriend's laptop and she just updated it to Catalina 10.15.7 today to try and fix the problem. The update also did nothing.

When I try to print,

I get an error: stopped - 'filter' failed

I have gone in to HD > Library > Printers > HP  

and i've deleted the folder and reinstalled the drivers from HP multiple times.  Nothing has changed it.

I've tried printing pdfs from preview, chrome, MS word, all with the same result.

I can print from my macbook pro laptop, and it works, but this Macbook air is my girlfriend's computer, and it does not work right now. I'm curious how to fix this.

I cannot open the HP Utility, it when I attempt to see it, this error log comes up.

Process:               HP Utility [662]

Path:                  /Library/Printers/hp/Utilities/HP Utility.app/Contents/MacOS/HP Utility

Identifier:            com.hp.printerutility

Version:               ???

Build Info:            Unknown-1789~1789

Code Type:             X86-64 (Native)

Parent Process:        ??? [1]

Responsible:           HP Utility [662]

User ID:               501

Date/Time:             2020-10-24 13:15:55.203 -0700

OS Version:            Mac OS X 10.15.7 (19H2)

Report Version:        12

Bridge OS Version:     4.6 (17P6610)

Anonymous UUID:        A3109711-5B15-32A3-54BE-7A08C3C8EA5D

Time Awake Since Boot: 120 seconds

System Integrity Protection: enabled

Crashed Thread:        0

Exception Type:        EXC_CRASH (Code Signature Invalid)

Exception Codes:       0x0000000000000000, 0x0000000000000000

Exception Note:        EXC_CORPSE_NOTIFY

Termination Reason:    Namespace CODESIGNING, Code 0x1

kernel messages:

VM Regions Near 0 (cr2):

-->

    __TEXT                 000000010c3bd000-000000010c41e000 [  388K] r-x/rwx SM=COW 

Thread 0 Crashed:

0   ???                           0x000000010e6c7000 _dyld_start + 0

Thread 0 crashed with X86 Thread State (64-bit):

  rax: 0x0000000000000000  rbx: 0x0000000000000000  rcx: 0x0000000000000000  rdx: 0x0000000000000000

  rdi: 0x0000000000000000  rsi: 0x0000000000000000  rbp: 0x0000000000000000  rsp: 0x00007ffee3842c38

   r8: 0x0000000000000000   r9: 0x0000000000000000  r10: 0x0000000000000000  r11: 0x0000000000000000

  r12: 0x0000000000000000  r13: 0x0000000000000000  r14: 0x0000000000000000  r15: 0x0000000000000000

  rip: 0x000000010e6c7000  rfl: 0x0000000000000200  cr2: 0x0000000000000000

Logical CPU:     0

Error Code:      0x00000000

Trap Number:     0

Binary Images:

       0x10c3bd000 -        0x10c41dff7 +??? (0) <C7000AF5-2639-3340-AA59-1B7383E8073B> (null)

       0x10e6c6000 -        0x10e757f47 +??? (750.6) <1D318D60-C9B0-3511-BE9C-82AFD2EF930D> (null)

External Modification Summary:

  Calls made by other processes targeting this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by this process:

    task_for_pid: 0

    thread_create: 0

    thread_set_state: 0

  Calls made by all processes on this machine:

    task_for_pid: 131

    thread_create: 0

    thread_set_state: 0

VM Region Summary:

ReadOnly portion of Libraries: Total=1244K resident=0K(0%) swapped_out_or_unallocated=1244K(100%)

Writable regions: Total=8404K written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=8404K(100%)

                                VIRTUAL   REGION

REGION TYPE                        SIZE    COUNT (non-coalesced)

===========                     =======  =======

STACK GUARD                       56.0M        1

Stack                             8192K        1

__DATA                             328K        3

__DATA_CONST                        20K        1

__LINKEDIT                         272K        2

__TEXT                             972K        2

shared memory                        8K        2

===========                     =======  =======

TOTAL                             65.6M       12

Model: MacBookAir8,1, BootROM 1037.147.4.0.0 (iBridge: 17.16.16610.0.0,0), 2 processors, Dual-Core Intel Core i5, 1.6 GHz, 8 GB, SMC

Graphics: kHW_IntelUHDGraphics617Item, Intel UHD Graphics 617, spdisplays_builtin

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3634443450512D3039

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C3531324D3634443450512D3039

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x843), wl0: Feb 28 2020 15:31:19 version 9.30.357.35.32.5.42 FWID 01-9d05982a

Bluetooth: Version 7.0.6f7, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: Photosmart C4400 series

USB Device: Apple T2 Bus

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Headset

USB Device: Ambient Light Sensor

USB Device: FaceTime HD Camera (Built-in)

USB Device: Apple T2 Controller

Thunderbolt Bus: MacBook Air, Apple Inc., 47.4

[BryanCustomPure]

The solution is to download (and install) this package which will update drivers AND THE CERTIFICATE:
ftp://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/Installations/Essentials/hp-printer-essen...

If the link comes up blank, try right clicking and saving it. If you install this package and still have trouble, try uninstalling your printer and reinstalling.

Easy Admin did nothing. Easy Startup did nothing. 5.1 drivers did nothing. This worked for me!

If this solved your issue, please thumbs up and mark as solved!